Chicago, ILL. — Prospect Partners, a leading private equity firm investing in pre-middle market companies, announced its investment, alongside management, in Customer Contact Services (“CCS”), based in Minnetonka, MN.
CCS is a leading provider of technology-enabled outsourced virtual receptionist and inbound communication customer service solutions. The company’s best-in-class capabilities provide critical, responsive front office tasks to ensure a superior customer experience through its U.S.-based agent staff. CCS adds value by allowing customers to outsource key administrative functions relieving a financial and operational burden while increasing bandwidth so they can focus on their core business. The company serves customers across a diverse set of industries, including healthcare, automotive service, residential home services, property management, and legal, among others. “We are so excited for the next chapter of the story at CCS now that we are combining our extraordinary management team led by Aundrea Mitchell and Andrea Godsave with an experienced financial partner like Prospect,” commented Erik O’Borsky and Derek Zaugg, the founders of CCS.
“CCS boasts a leading brand name in the virtual receptionist market and serves a loyal customer base through its impressive staff of U.S.-based agents. There are tremendous opportunities to expand services and to continue to grow through acquisition here,” said Erik Maurer, a Partner at Prospect Partners. “We are excited to partner with the CCS team to continue to build the business and provide them with the benefit of our experience in the pre-mid market,” added Colin O’Donnell, a Vice President at Prospect Partners.
Said CCS President Aundrea Mitchell: “We are thrilled about our partnership with Prospect Partners. Their long track record of supporting growing businesses will be critical as we look to continue the momentum we have in the market.”
CCS becomes Prospect Partners’ 56th portfolio company. Enterprise Bank provided senior debt financing, while NorthCoast Mezzanine provided subordinated debt financing and an equity co-investment.
Leading the investment from Prospect Partners are Erik Maurer, as Chairman, and Colin O’Donnell as a Director. The company is actively seeking add-on acquisitions, so please reach out to Mr. Erik Maurer (emaurer@prospect-partners.com) or Mr. Colin O’Donnell (codonnell@prospect-partners.com) with opportunities.
About Prospect Partners
Founded in 1998, Prospect Partners is an active investor and builder of pre-middle market companies. Prospect focuses on partnering with management teams to complete recapitalizations, build-ups, carve-outs, and generational transitions. The Prospect team brings deep domain expertise building high potential companies through both operational improvements and acquisitions. For more information, please visit www.prospect-partners.com.