Customer Contact Services

Prospect Partners teamed with management to recapitalize Customer Contact Services, (“CCS”) in January 2023. CCS is a leading provider of technology-enabled outsourced virtual receptionist and inbound communication customer service solutions. The company serves customers across a diverse set of industries, including healthcare, automotive service, residential home services, property management, and legal, among others.

Prospect Team: Erik Maurer, Colin O'Donnell, Kyle Slovis
Transaction Type: Recapitalization
Growth Strategy: Platform Build Up
Investment Date: January 2023
Industry: Business Process Outsourcing (BPO)
Sector: Specialty Services (B2B)
Status: Active
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