Prospect Partners teamed with management to recapitalize Customer Contact Services, (“CCS”) in January 2023. CCS is a leading provider of technology-enabled outsourced virtual receptionist and inbound communication customer service solutions. The company serves customers across a diverse set of industries, including healthcare, automotive service, residential home services, property management, and legal, among others.
|Prospect Team:||Erik Maurer, Colin O'Donnell|
|Growth Strategy:||Platform Build Up|
|Investment Date:||January 2023|
|Industry:||Business Process Outsourcing (BPO)|
|Sector:||Specialty Services (B2B)|